Privacy Policy

Last updated: February 2026

1. Our Commitment to Privacy

FlexiVPN is committed to protecting your privacy. We designed our service with privacy as a core principle, collecting only the minimum data necessary to provide our VPN service. This policy is governed by the laws of Ukraine.

2. Data We Collect

Account Data

• Username: A username you choose during registration
• Password: Stored as a salted hash (we cannot read your actual password)
• Account Balance: Your prepaid credit balance in seconds

Payment Data

• Invoice/Transaction ID: Reference number from the payment processor
• Amount and Currency: The payment amount and currency used
• Payment Status: Whether the payment succeeded or failed
• Timestamps: When the payment was initiated and completed

Note: Your payment card details are processed directly by our payment processor. We never see or store your full card number.

Connection Data

• VPN Server Region: Which server location you connected to
• Connection Timestamp: When your VPN session started
• VPN Server IP: The IP address of our VPN server (not your IP address)

3. Data We Do NOT Collect

We explicitly do not collect:

• Your IP address
• Your email address or real name
• Browsing history or websites visited
• Traffic content or data transferred through the VPN
• DNS queries
• Connection activity logs

4. How We Use Your Data

We use the collected data solely to:

• Authenticate your account when you log in
• Process payments and maintain your account balance
• Provision VPN containers for your connections
• Calculate usage time for billing purposes

5. Third Parties

We work with a payment processor to handle card transactions. The payment processor receives your card details directly during checkout. We only receive a transaction ID and payment status from them.

We do not sell, trade, or share your data with advertisers or any other third parties.

6. Data Retention

• Account Data: Retained until you request account deletion
• Payment Records: Retained as required by Ukrainian accounting and tax regulations
• Connection Data: Retained only for the duration needed to provide service

7. Your Rights

You have the right to:

• Request information about what data we hold about you
• Request deletion of your account and associated data
• Receive a copy of your data in a portable format

To exercise these rights, contact us at the email address below.

8. Security

We protect your data using industry-standard security measures including encrypted storage, secure connections (HTTPS/TLS), and access controls. Your password is stored using a salted hash algorithm and cannot be recovered or read by anyone, including our staff.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.